Returns & Refunds
Return Policy
Need to return an Orbitgra product? Review the information below, then contact us with your order number to get started.
Request a return within 30 days after receiving your order.
01 / What Can Be Returned
To be eligible under our 30-day return offer, an item must be unused, in its original condition, and in its original packaging. Please keep your order number or proof of purchase.
Used or opened cleaning products are not eligible under this return offer. Gift cards are non-returnable. Your statutory consumer rights still apply where required by law.
If you are unsure whether a product can be returned, please contact us before sending it back.
02 / How to Request a Return
1. Contact us within 30 days.
Send us your order number, the item you wish to return,
and the reason for your request through our Contact Us page.
2. Wait for instructions.
We will review your request. If it is accepted, we will
provide the return instructions and address. Please do
not send an item back before contacting us.
3. Prepare your return.
Keep the item in its original packaging. We will confirm
any applicable return shipping arrangements before you
send the parcel.
Cleaning liquids may have shipping restrictions. Please contact us before attempting to return a liquid product.
03 / Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include:
- Your order number.
- The name of the affected item.
- Clear photos showing the issue, when possible.
We will review the details and help you with the next steps.
04 / Refunds
| Detail | What to Expect |
|---|---|
| Return window | Request a return within 30 days of receiving your order. |
| Review | We will notify you after receiving and inspecting your return. |
| Refund method | Approved refunds go to the original payment method. |
| Refund timing | Approved refunds are issued within 10 business days. Your payment provider may take additional time to post the credit. |
If more than 15 business days have passed since your refund was approved, please contact us with your order number.
05 / Order Changes & Cancellations
Please contact us as soon as possible with your order number and the change you need. We will check the order status and let you know whether it can still be changed or cancelled.
06 / Missing Deliveries
If your order has not arrived, check any tracking details in your shipping confirmation email. If you need help, contact us with your order number and the email address used at checkout. We will review the available delivery information with you.
Need Help with a Return?
Send us your order number to ask about a return, refund, cancellation, or delivery issue.
Contact Orbitgra →