FAQ

Available shipping destinations are shown at checkout. If you cannot select your address, please contact us before ordering.

Orders of $50 or more qualify for free shipping where available. For smaller orders, the applicable shipping cost is shown at checkout before you pay.

Processing and delivery times vary by product and destination. Check the information available at checkout and in your shipping confirmation for your order.

When tracking is available, the link will be included in your shipping confirmation email. You can also visit our Track Your Order page for help finding your shipping details.

Check any available carrier updates first. If you need help, contact us with your order number and the email address used at checkout.

Please contact us as soon as possible with your order number and the change you need. We'll check whether the order can still be updated.

Contact us as soon as possible with your order number. We'll check your order status and let you know whether cancellation is still possible.

Your order number is in your order confirmation email. If you cannot find the email, check your spam or promotions folder, then contact us using the email address entered at checkout.

Follow the instructions and precautions shown on the product page and packaging. Check surface compatibility before use and test a small, inconspicuous area when appropriate.

Do not mix cleaning products unless the product instructions specifically say it is safe to do so. If you have a question about a particular item, contact us before using it.

You have 30 days after receiving your order to request a return. Please contact us with your order number before sending anything back.

Items must be unused, in their original condition and original packaging. Used or opened cleaning products are not eligible under our 30-day return offer. Your statutory rights still apply where required by law.

Contact us first with your order number and the item you want to return. If your request is accepted, we'll provide return instructions. Please check with us before shipping any cleaning liquids.

Contact us as soon as possible with your order number and clear photos of the issue. We'll review it and help you with the next steps.

Once your return is received and inspected, we'll let you know whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank may take additional time to show the credit.

Visit our Contact Us page and send us a message. For order questions, include your order number and checkout email address.

Of course. Send us the product name and your question through our Contact Us page.